Policy Statement - HearingLife Australia

Policy Statement

Security and Privacy of personal information:

  • HEARINGLife greatly values the privacy of our customers’ personal information and are committed to maintaining the security of our site.
  • When purchasing from Hearing Life your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre customercare@hearinglife.com.au
  • Under no circumstances will we provide personal details or information of any sort to businesses, databases or any other third party.


All prices displayed are in Australian dollars &  are processed in Australian dollars.

Order processing and postage:

  • Orders are filled from stock on hand in our store and expertly packaged by our staff. Parcels are then sent through Australia Post. The entire process from receipt of an order to the package being sent generally takes less than 2 business days. If there is to be major delays for any unforeseen circumstances we will contact you via email to confirm whether you wish to proceed with your order. Payment is only processed once an order has been filled and ready to be posted.
  • All transactions are processed in AUD

Postage within Australia

  • When posting items within Australia we charge a fixed rate of $2.00 per package or $6 additional charge for Australia Post Express Post.
  • For capital cities parcels are generally received within 5 working days from the time of posting.
  • Time to delivery for rural areas will be somewhat longer than this.
  • Please note: Hearing Life does not dispatch to International addresses at this time.

Delivery of items

HEARINGLife will dispatch your items within 5 business days and will be sent by Australia Post. Please select your preferred delivery method.

  1. Australia Post Standard Post – (2-5 business days delivery)
  2. Australia Post Express Post – (1-3 business days depending on destination)

If for any reason we are unable to dispatch your order we will notify you within 2 business days.

Refunds and returns policy

HEARINGLife will provide a full refund on products purchased via the online store if returned to Head Office in Parkside, S.A. unopened, with proof of purchase, within ten days in the supplied prepaid envelope.

3 Unley Rd
Parkside SA 5063

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