Having trouble with your hearing aids

Sometimes your hearing aid might not be working as well as it could be. There are several possible reasons for this.

The tables below list common problems, and possible solutions to troubleshooting problems with your hearing aids.

Problem Possible Cause Possible Solutions
No sound Battery may be low or dead Replace the battery
Aid may not be switched on Switch on the hearing aid/check the battery door is properly closed
Sound channel may be blocked Clean the sound channel or replace the wax protection device*

Sometimes fixing a hearing aid that is making no sound is as simple as switching it on or replacing the battery. If you don’t have any spare batteries, you can shop some on our online store.

Problem Possible Cause Possible Solutions
Volume not loud enough Battery may be low Replace the battery and check it is in the correct way
Sound channel may be blocked Clean the sound channel
Hearing aid may not be sitting properly Reinsert the hearing aid
You may not be on the correct setting Check any volume control or program button to make sure it is correctly set*
You may have excessive ear wax Contact your G.P.
Your hearing loss may have increased Make an appointment to see your Hearing Life clinician

If the volume on your hearing aid is not loud enough your battery could be failing, order new batteries online if you need to.

Otherwise, you may need to adjust either the way the hearing aid sits in your ear or clean the sound channel. If you believe you have a buildup of earwax, please see your local G.P. and have them help you.

Problem Possible Cause Possible Solutions
Whistling or Feedback You may have excessive earwax Contact your G.P.
Hearing aid may not be sitting properly Reinsert the hearing aid and check its position
Hearing aid may be loose Contact your Hearing Life clinician
Vent plug may not be in place Contact your Hearing Life clinician
Split in tubing if it is a behind the ear aid Take it to your Hearing Life branch for repair

If you are experiencing whistling or feedback this may require a quick adjustment of how the hearing aid sits in your ear.

If this doesn’t help, you may need to either contact your G.P. to deal with an earwax build up or you may need a Hearing Life clinician to take a look at your hearing aid to make sure it is fitted correctly. If you don’t know the contact details of your local Hearing Life clinician, you can search for one here.

Problem Possible Cause Possible Solutions
Sound is distorted or not clear Battery may be low Replace the battery
Battery may not be making contact correctly Wipe the battery with a soft dry cloth
Hearing aid may need to be reprogrammed Contact your Hearing Life clinician

If you find that your volume is fine but your sound is distorted, it could be that your battery is low, you can order more at our online store.

Otherwise, you may need to contact a Hearing Life audiologist to get your hearing aids adjusted.

Problem Possible Cause Possible Solutions
Intermittent sound Battery may be low Replace the battery
Sound channel may be blocked Clean the sound channel
Battery may not be making contact correctly Wipe the battery with a soft dry clothContact your Hearing Life branch

If you’re hearing too much bass (low frequency, “deep” sounds) then your hearing aids may need to have their vents cleaned. If this does not fix the problem, please talk to your Hearing Life audiologist.

Problem Possible Cause Possible Solutions
Static Noise (buzzing or crackling) Battery may be low Replace the battery
Battery may not be making contact correctly Contact your Hearing Life clinician
You may be close to interference from an electromagnetic field, such as a digital or cellular telephone Try moving away from the electromagnetic field and make sure your hearing aid is on the correct program

If you are hearing static noise, it could be that you are too close to an electronic device that is emitting an electromagnetic field, try moving away from anything like telephones, televisions or radios.

Your battery could also be going flat. Try replacing it with a new one.

If you are still experiencing static noises, like buzzing or crackling, please talk to your Hearing Life audiologist.

* Indicates may not be available on all hearing aids

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